Ever since the information technology boom of the late 20th and early 21st centuries, where almost two million people entered the IT industry’s workforce between 1997 and 2012, the IT industry has continued to grow at a rapid pace. New software, the Internet, and other innovations have exploded in both popularity and usefulness, and businesses are now more reliant on IT infrastructures than ever. 

Unfortunately, this has taken a toll on many IT workers.

IT Burnout is Very Real

According to studies conducted in 2018, more than half of tech workers at Silicon Valley’s top companies are feeling the effects of significant occupational burnout, with as much as 70 percent at some companies answering “yes” when asked if that’s what they were experiencing on the survey. This isn’t only a problem for IT businesses, or large enterprises in general. Multiple studies conducted by the University of Phoenix and Kronos, Inc. revealed that more than half of all employees are burned out from their jobs and nearly half of HR professionals admit employee burnout is sabotaging workforce retention.

Workers in the IT field are particularly feeling the effects of occupational burnout. Workers in these fields feel unappreciated, overworked and misaligned with a company’s goals. This is because IT professionals tend to work behind the scenes to keep a company running. They aren’t the stars making big-time sales, they aren’t on the forefront of marketing, winning new business for the company, and they aren’t leading the charge as a member of executive or leadership teams.

They are most often perceived as just being there to keep the business running. They are unsung heroes, if you will. Everyone knows their name when systems are down, but no one thanks them when everything works the way it should.

Interoperability Also Complicates the Job

As businesses continue to add to their IT infrastructure, the applications they use must not only continue to operate efficiently, they must also work together. Document storage software needs to be linked with email and fax technology for easier methods of transmission, accounting software must be linked with a company’s CRM to record sales and revenue. In short, interoperability is essential piling work onto the shoulders of IT workers as they attempt to ensure their business’s applications are compatible and efficiently work together. When you add this on top of IT security, hardware and software maintenance, account provisioning and all the other duties of overburden IT workers, the inevitable endgame is burnt out employees.

Is There an Ideal Solution?

Beyond combating employee unhappiness with a better work environment, there are things businesses can do to alleviate stress for their IT workers. To begin with, consider making the switch to cloud-hosted applications. Using Desktop-as-a-Service (DaaS) solutions, businesses can fully move their software applications to an offsite server. This removes the pressure of managing on-site IT infrastructure from IT worker’s shoulders, freeing them up to focus on higher value-add projects and bring greater efficiency to their organization.

IT departments should be adding value while supporting the internal processes of a business. They can help drive performance by optimizing the use of a CRM, or they can add valuable business intelligence by setting up and maintaining various BI dashboards and analytics programs. They also provide value to customers by creating a user-friendly experience. Whenever a customer interacts with your business, whether via a website or any other piece of technology, the process should be intuitive and simple. IT departments who aren’t overburdened with menial tasks can help facilitate this process to further increase customer satisfaction.

DaaS also makes security and license management for your applications much more streamlined. IT employees can easily add or remove access to applications without having to install them on desktops. It’s a powerful and flexible solution that allows the IT team to accomplish more in less time and focus on the types of efforts that visibly contribute to the organization’s success. Businesses can reduce thankless work, and improve the opportunity for IT workers to earn more praise from their peers. That is the definition of a win-win situation. 

To learn more about cloud application hosting and how it can help your business scale without overburdening your IT department, contact iNSYNQ today.

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