Update on 7/27 at 7:30am: 96 percent of iNSYNQ customers are back on their desktops, and we're working as quickly as possible to get the remaining four percent over the finish line.
This isn't a matter of prioritization. You all are important to us, and we are getting you all up as quickly as we can.
Here’s what customers can can expect once they are able to login:
- Some files, data and applications may not immediately be immediately accessible and/or populate to your account. We are working on getting these restored as quickly as possible, and while it could take up to two weeks to fully populate your applications, we believe it will be much sooner.
- While we caught the attack early, the malware was able to encrypt some files – in other words, disabling your ability to open them. With that said, almost no QuickBooks or Sage files have been corrupted. The vast majority of those impacted are small Microsoft Word, Excel, or PowerPoint files. We are currently working to determine if those are recoverable. You might see encrypted files on your desktop with “.megacortex” as an extension- they aren’t available to access. If you need access to those files immediately please check your local backups or contact support.
- For the next 30 days, you should backup all of your data directly to your local hard drive.
- Last, but not least, we're here to help you through this. At any time you can call our support line at 1-253-857-9410 to help.
Please continue to be on the lookout for your all clear, we’ll continue to communicate.